I was reading this post over at Xark and I think the author is being too harsh. On herself.
No, you are not a snob.
Expecting half way decent service at any establishment where you are spending money isn't snobbery, it is merely what you deserve.
I'm sure I'm not the only one observing this trend. And it isn't just restaurants, in fact, most restaurants I've been to are the only places where I still do receive warm and friendly service.
I have had a clerk tell me to "pick that up" when I placed my basket on the counter. Not only did I not pick it up, but I left it right there as I walked out.
I have had a sales clerk in a shoe store chat with her two friends in an obviously personal conversation while I stood at the counter. When I politely interrupted the conversation, the clerk said, "Excuse me, I'm talking." I also left my merchandise on the counter, but got a lovely extra added bonus comment of "old bitch" and some giggles on my way out.
I have had a store employee throw a box to another employee, said box passing close enough to me for my hair to catch a breeze. When I left the area, the thrower followed me up an aisle and loudly punched a hole in a cardboard box.
Okay? I am not a bitch. I am not annoying. I used to work in retail for Pete's sake (a billion years ago, but still) I know how rude and obnoxious customers can be so I try extra hard not to be. None of these situations occurred in any circumstances other than me just wanting to hand them my money.
When my son was in high school, he worked at a big electronics type place. They basically told him not to do any customer service, to deny service or coverage because "where else are they going to go?".
Clerks talk on cell phones while ringing up your purchases. Gaggles of employees stand around gossiping and act like you are an inconvenience. And this isn't limited to retail or restaurants.
I don't know what it is. Is the the Wal-Mart effect, where big business doesn't have to care if one lowly customer is happy or not, because there are a million others who will continue to shop there? Is it because we have lost the local, mom-and-pop type business who served in their community, where they knew their customers?
Is it because we have just lost the ability to be respectful of others?
Thor sez: Excuse me, but I'm busy right now.